With NetZero TrueSwitch ...

TrueSwitch will copy all your personal data to your new NetZero account, notify everyone with your new email address, forward emails sent to your old email address and help you cancel your old ISP account. Best of all, it's FREE!

Q. What is TrueSwitch?
A. TrueSwitch is a service designed to help ensure an easy and successful move to your new NetZero Platinum Internet account. TrueSwitch can copy most of your personal information (stored emails, address book, and favorites) into your NetZero account, notify everyone in your address book about your new email address, forward emails from your old email address, and help you cancel your old Internet account.*

Q. Why do I need TrueSwitch?
A. TrueSwitch makes switching to NetZero easy, simple and fast. Many users have felt trapped by their service provider because they have all their personal information stored on another service like AOL or MSN, their friends all know their email address, or simply because canceling the old account is such a hassle.

Q. How does TrueSwitch work?
A. The TrueSwitch service is built around two components: the TrueSwitch Wizard and an application hosted on the TrueSwitch web servers.

The TrueSwitch Wizard is a small software program that you download to your computer after you have set up your NetZero account. When run, it can detect the Internet accounts installed on your computer. You select which account you wish to switch from and the NetZero account you wish to switch to, and the TrueSwitch Wizard will do the rest.

The TrueSwitch Wizard communicates with the TrueSwitch servers to move your account information to your new NetZero Platinum account. These servers will log into your old account on your behalf to retrieve a copy of your personal information (including stored emails, your address book, and your favorites) and then copies that information to your NetZero account. Similarly, the TrueSwitch servers will continue to access your old account to forward any new emails that you may receive for up to 30 days. The TrueSwitch servers will also send your contacts an email with your new email address.

Q. Will TrueSwitch work with my computer? What are the system requirements?
A. The basic system requirements are:

• Windows 98, Windows 2000, Windows ME, Windows XP Home or Windows XP Professional.

• Internet Explorer 5 or higher.
  

• Pentium II 233 MHz or higher.
  

• 64 MB of Memory or higher.
  

• TrueSwitch does not currently support Linux or Mac OS, Netscape or Opera browsers, or Netscape mail.

For best results, the TrueSwitch Wizard is designed to run on the same computer that you use to access your old Internet account.

Please note: You will need to keep your old Internet account active for 30 days in order to use TrueSwitch email forwarding. Your other ISP may bill you again during this 30-day period if you choose email forwarding. AOL does offer a $4.95 per month Light Usage Plan that is sufficient for most users of email forwarding.

Q. Does TrueSwitch support my Internet service provider?
A. TrueSwitch currently supports switching to NetZero Platinum from AOL, CompuServe, EarthLink, MSN, SBC Yahoo, and AT&T plus many other Internet Service Providers who use Microsoft Outlook Express.

Q. Will the TrueSwitch service copy all attachments and downloads I received through my emails from my old Internet account to my new account?
A. The current version of TrueSwitch will transfer emails from your old account completely.

However, in order to view any email that you have stored directly on your computer, you must access your email through Microsoft Outlook Express. If you wish to learn how to configure your email account and you have Microsoft Outlook Express 6.0, click here. If you have Microsoft Outlook Express 5.0, click here.

Q. How do I cancel (or downgrade) my old Internet account?
A. You are responsible for canceling your old Internet account to avoid incurring any additional charges. If you selected the "Express Install" option with the TrueSwitch Wizard, we will email you in 21 days with the details on how to cancel your old account. Please remember that you need to keep your old account active so that TrueSwitch can continue to forward emails that arrive at your old account.

Q. Can I have my email forwarded for longer than 30 days?
A. TrueSwitch enables you to have your email forwarded for an additional 30 days beyond the initial period. Please note that you must keep your old Internet account active with the same user ID and/or password for TrueSwitch email forwarding to continue to work correctly.